Chau Loan Hotel
Chau Loan Hotel

Hotel Policy

CHILDREN POLICY Accommodation: Free of charge for maximum 2 children under 11 years old, sharing with adults using existing bed. If extra bed requested, paying VNĐ 240.000/extra bed. Maximum 1 extra bed per room.
CANCELLATION POLICY All confirmed booking whether cancelled, Amended, Postponed, Delayed or similar will be treated as under the cancellation policy.
1. Individuals: under 07 rooms
Peak & High seasons Low Seasons
No charge if cancellation is made 14 days prior  arrival date No charge if cancellation is made 07 days prior arrival date
50% charge if cancellation is made from 7 to 14 days prior arrival date 50% charge if cancellation is made from 3 to 7 days prior arrival date
Full charge if cancellation is made less than 7 days prior  arrival date Full charge if cancellation is made less than 03 days prior arrival date
No-show: full charge on all rooms and reserved services.
Note: (%) equal room charge total length of stay.
2. Group:
Peak & High seasons Low Seasons
No charge if cancellation is made 45 days prior arrival date No charge if cancellation is made 30 days prior arrival date
50% charge if cancellation is made from 30 to 45 days prior arrival date 50% charge if cancellation is made from  14 to 30 days prior arrival date
75% charge if cancellation is made from 14 to 30 days prior arrival date 75% charge if cancellation is made from 7 to 14 days prior arrival date
Full charge if cancellation is made less than 14 days prior arrival date Full charge if cancellation is made less than 07days prior arrival date
No-show: full charge on all rooms and services reserved
Note: (%) equal room charge total length of stay.
 

General

  • Reserved rooms will be held until 6:00 PM on the arrival date unless guaranteed
  • Check-out time: 12:00 noon
  • Check-in time: 14:00 PM.
  • Credit cards: Master, Visa….
  • All rates are subject to change without prior notice.
  • Deposit 30% on total room rate for guarantee reservation.
gtg